Spare Parts SRL’s positive experience after switching to Axepta BNP Paribas

We’re happy to share the great experience of Mohammed Rahmani, owner of Spare Parts SRL. His company has been active in the car components sector for over three years and deals with a wide range of customers: car garages, wholesalers and also private individuals looking for spare parts. As their customers frequently pay by credit card, they chose Axepta BNP Paribas for payment terminal transactions.

Mohammed shared that his business faced a minor issue with their payment terminals and reached out to Axepta BNP Paribas’ customer service for help. “Even though my employee isn’t very tech-oriented, the friendly customer service representative was able to help him in just one minute”, Mohammed recounted. “It turned out that we just needed to press two buttons simultaneously to reset the device. Everything was back up and running immediately!”

Since becoming an Axepta BNP Paribas client a few months ago, Mohammed has seen a clear contrast compared to their previous provider. “We have another business location in Mouscron with terminals from a competitor, but we faced numerous bugs with their service”, he said. “Switching to Axepta BNP Paribas has been a great decision – the terminals work flawlessly and are very easy to use. Even replacing the paper rolls is simple. As for customer service, it’s just superb.”

We are grateful to Mr. Rahmani and Spare Parts SRL for choosing Axepta BNP Paribas as their solution for payment terminal transactions. Stories like theirs inspire us to continue delivering top-notch service and innovative solutions to all our clients.