Complaint form - Axepta BNP Paribas

Share your concerns with us

Do you have a complaint or any concerns you’d like to share with us?

Please fill in the form below and we’ll contact you asap.

Submit a complaint

Veuillez laisser ce champ vide.

Salutation*

SirMadam

First Name*

Last Name*

Company*

Client number*

E-mail address*

Phone number*

Zip code*

Message*

The collected data processed by Axepta BNP Paribas Benelux NV/SA, as the controller of this processing, are used only for the investigation and follow-up of this application. For more details regarding the rights and obligations in this processing, see paragraphs 3 and 8 of the Privacy Statement.

Experiencing issues submitting the contact form? Please forward your complaint to complaint@axepta.be.

Axepta BNP Paribas Benelux Whistleblowing System

Report irregularities confidentially

Do you have a reason to report a violation of the law or the BNP Paribas Code of Conduct? Through the Axepta BNP Paribas Beneluw Whistleblowing System, you can submit a report safely and confidentially.

More info

The client acting as Consumer who is not satisfied with our response may file a complaint for free with the Ombudsman for financial services (Ombudsfin), without prejudice to their right to initiate legal proceedings :
Ombudsfin – North Gate II, Koning Albert II-laan 8 bus 2- 1000 Brussels

To file a complaint and guarantee a more efficient handling, please use the form available on the website: https://www.ombudsfin.be/en/introduce-a-complaint
E-mail (only if you encounter problems with the form): ombudsman@ombudsfin.be