{"id":7148,"date":"2021-12-15T16:05:01","date_gmt":"2021-12-15T15:05:01","guid":{"rendered":"https:\/\/www.axepta.be\/?page_id=7148"},"modified":"2025-07-22T08:25:42","modified_gmt":"2025-07-22T06:25:42","slug":"klacht","status":"publish","type":"page","link":"https:\/\/www.axeptabnpparibas.be\/nl\/contacteer-ons\/klacht\/","title":{"rendered":"Klachtenformulier"},"content":{"rendered":"\n<div id=\"title-category-image-block_7e8d67a81362090a470aed84c51c44fa\" class=\"block-title-category-image    image-right mozaique-topright image--mobile-default\">\n\n    <div class=\"container\">\n\n                    <div class=\"image\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"475\" height=\"414\" src=\"\/wp-content\/uploads\/2021\/12\/customer-support-e1639578149479-475x414.jpg\" class=\"attachment-image-title-category size-image-title-category\" alt=\"\" srcset=\"\/wp-content\/uploads\/2021\/12\/customer-support-e1639578149479-475x414.jpg 475w, \/wp-content\/uploads\/2021\/12\/customer-support-e1639578149479-300x261.jpg 300w, \/wp-content\/uploads\/2021\/12\/customer-support-e1639578149479-40x35.jpg 40w, \/wp-content\/uploads\/2021\/12\/customer-support-e1639578149479.jpg 635w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/>            <\/div>\n        \n        <div class=\"infos\">        \n                            <span class=\"title-category\">Contacteer ons<\/span>\n              \n\n                            <h2 class=\"title\">Deel je zorgen met ons<\/h2>\n                        \n                                <div class=\"abstract\"><p>Heb je een klacht of een andere bezorgdheid die je met ons wil delen?<\/p>\n<p><strong>Vul dan het onderstaande formulier in en wij nemen zo spoedig mogelijk contact met je op.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n            \n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-cover alignfull axepta-section-form\"><img loading=\"lazy\" decoding=\"async\" width=\"2048\" height=\"1193\" class=\"wp-block-cover__image-background wp-image-14435\" alt=\"\" src=\"https:\/\/www.axeptabnpparibas.be\/wp-content\/uploads\/2023\/03\/Blogpost-Facilitate-Your-Taxes.png\" style=\"object-position:52% 14%\" data-object-fit=\"cover\" data-object-position=\"52% 14%\" srcset=\"\/wp-content\/uploads\/2023\/03\/Blogpost-Facilitate-Your-Taxes.png 2048w, \/wp-content\/uploads\/2023\/03\/Blogpost-Facilitate-Your-Taxes-300x175.png 300w, \/wp-content\/uploads\/2023\/03\/Blogpost-Facilitate-Your-Taxes-1024x597.png 1024w, \/wp-content\/uploads\/2023\/03\/Blogpost-Facilitate-Your-Taxes-768x447.png 768w, \/wp-content\/uploads\/2023\/03\/Blogpost-Facilitate-Your-Taxes-1536x895.png 1536w, \/wp-content\/uploads\/2023\/03\/Blogpost-Facilitate-Your-Taxes-60x35.png 60w, \/wp-content\/uploads\/2023\/03\/Blogpost-Facilitate-Your-Taxes-475x277.png 475w\" sizes=\"auto, (max-width: 2048px) 100vw, 2048px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-90 has-background-dim\" style=\"background-color:#00915a\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group card\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-bnp-color has-text-color\">Dien een klacht in<\/h2>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7153-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"7153\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/nl\/wp-json\/wp\/v2\/pages\/7148#wpcf7-f7153-o1\" method=\"post\" class=\"wpcf7-form init cf7mls-no-scroll cf7mls-auto-return-first-step cf7mls-no-moving-animation\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7153\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7153-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"utm_medium\" value=\"Digital Marketing\" \/><input type=\"hidden\" name=\"utm_source\" value=\"\" \/><input type=\"hidden\" name=\"utm_campaign\" value=\"\" \/><input type=\"hidden\" name=\"language\" value=\"Dutch\" \/><input type=\"hidden\" name=\"provider_id\" value=\"axepta\" \/>\n<\/fieldset>\n<p><span id=\"wpcf7-69d7cc9f126ea-wrapper\" class=\"wpcf7-form-control-wrap honeypot-970-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-69d7cc9f126ea-field\" class=\"hp-message\">Veuillez laisser ce champ vide.<\/label><input id=\"wpcf7-69d7cc9f126ea-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-970\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-genre\">Aanspreking*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-genre\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"your-genre\" value=\"Mijnheer\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Mijnheer<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"your-genre\" value=\"Mevrouw\" \/><span class=\"wpcf7-list-item-label\">Mevrouw<\/span><\/label><\/span><\/span><\/span>\u200b\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-first-name\">Voornaam*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-first-name\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-last-name\">Familienaam*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-last-name\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-company\">Onderneming*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label>Je bent klant bij*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-client\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"Axepta BNP Paribas\" \/><span class=\"wpcf7-list-item-label\">Axepta BNP Paribas<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"BNP Paribas Fortis\" \/><span class=\"wpcf7-list-item-label\">BNP Paribas Fortis<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"Fintro\" \/><span class=\"wpcf7-list-item-label\">Fintro<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"Hello bank!\" \/><span class=\"wpcf7-list-item-label\">Hello bank!<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"your-client[]\" value=\"Geen van bovenstaande\" \/><span class=\"wpcf7-list-item-label\">Geen van bovenstaande<\/span><\/label><\/span><\/span><\/span>\u200b\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-zip\">Klantnummer*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-client-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-client-number\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-email\">E-mail*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-phone\">Telefoonnummer*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-6\">\n\t\t<p><label for=\"your-zip\">Postcode*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-6\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-zip\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-zip\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-md-12\">\n\t\t<p><label for=\"your-message\">Jouw bericht*<\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\" name=\"your-message\"><\/textarea><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"accept-this\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accept-this\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">De verzamelde gegevens die worden verwerkt door Axepta BNP Paribas Benelux NV\/SA, als verantwoordelijke van deze verwerking, worden enkel gebruikt voor het onderzoek en de opvolging van deze aanvraag. Voor meer details, wat betreft de rechten en verplichtingen bij deze verwerking, zie hiervoor punten 3 en 8 van de privacyverklaring.\u200b<\/span><\/label><\/span><\/span><\/span><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary\" type=\"submit\" value=\"Verzenden\" \/><br \/>\n<\/p>\n<p>Problemen bij het verzenden van het klachtenformulier? Stuur de vraag dan door naar complaint@axepta.be.\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div id=\"title-category-image-block_aa8372bbe478bb340d58886820f7c110\" class=\"block-title-category-image    image-right mozaique-topright image--mobile-default\">\n\n    <div class=\"container\">\n\n        \n        <div class=\"infos\">        \n                            <span class=\"title-category\">Klokkenluidersregeling Axepta BNP Paribas Benelux<\/span>\n              \n\n                            <h2 class=\"title\">Meld onregelmatigheden vertrouwelijk<\/h2>\n                        \n                                <div class=\"abstract\"><p>Heb je een reden om een overtreding of schending van de wet of de BNP Paribas Code of Conduct te melden? Via het Klokkenluidersysteem van Axepta BNP Paribas Benelux kun je veilig en vertrouwelijk een melding doen.<\/p>\n<\/div>\n            \n                            <a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/whistleblowing-nl\/\" class=\"btn btn-outline-primary\" >\n                    Meer info                <\/a>\n                    <\/div>\n\n    <\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group alignfull axepta-basic-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>De cli\u00ebnt consument die niet tevreden is met ons antwoord, kan gratis een klacht indienen bij de Ombudsdienst voor financi\u00eble diensten (Ombudsfin), onverminderd zijn recht om een gerechtelijke procedure te starten:<br><strong>Ombudsfin<\/strong> &#8211; North Gate II, Koning Albert II-laan 8, bus 2 &#8211; 1000 Brussel<\/p>\n\n\n\n<p><strong>Om een klacht in te dienen, en een snellere verwerking ervan te garanderen, gelieve het klachtenformulier op de website van Ombudsfin te gebruiken:\u00a0 <\/strong><a href=\"https:\/\/www.ombudsfin.be\/nl\/klacht-indienen\"><strong>https:\/\/www.ombudsfin.be\/nl\/klacht-indienen<\/strong><\/a> <br>E-mail (enkel wanneer je problemen ondervindt met het klachtenformulier) : <a href=\"mailto:ombudsman@ombudsfin.be\">ombudsman@ombudsfin.be<\/a><\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"title-category-image-block_5f6d6b780c1fb8aaeffeb8b75543d6c5\" class=\"block-title-category-image     mozaique-topleft image--mobile-default\">\n\n    <div class=\"container\">\n\n        \n        <div class=\"infos\">        \n              \n\n                        \n            \n                    <\/div>\n\n    <\/div>\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>De cli\u00ebnt consument die niet tevreden is met ons antwoord, kan gratis een klacht indienen bij de Ombudsdienst voor financi\u00eble diensten (Ombudsfin), onverminderd zijn recht om een gerechtelijke procedure te starten:&nbsp;Ombudsfin &#8211; North Gate II, Koning Albert II-laan 8, bus 2 &#8211; 1000 Brussel Om een klacht in te dienen, en een snellere verwerking ervan [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":737,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7148","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachtenformulier - Axepta BNP Paribas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.axeptabnpparibas.be\/nl\/contacteer-ons\/klacht\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klachtenformulier - Axepta BNP Paribas\" \/>\n<meta property=\"og:description\" content=\"De cli\u00ebnt consument die niet tevreden is met ons antwoord, kan gratis een klacht indienen bij de Ombudsdienst voor financi\u00eble diensten (Ombudsfin), onverminderd zijn recht om een gerechtelijke procedure te starten:&nbsp;Ombudsfin &#8211; 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