{"id":13362,"date":"2022-11-21T14:15:36","date_gmt":"2022-11-21T13:15:36","guid":{"rendered":"https:\/\/www.axepta.be\/support-doc\/"},"modified":"2026-04-13T13:49:42","modified_gmt":"2026-04-13T11:49:42","slug":"support","status":"publish","type":"page","link":"https:\/\/www.axeptabnpparibas.be\/nl\/support\/","title":{"rendered":"Hoe kunnen we jou helpen?"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull axepta-alert-message has-white-bnp-color has-green-bnp-background-color has-text-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Verwarring rond facturen van 1 april: door een technisch probleem via Peppol kan je een PDF in het Fins of een foutieve betaalstatus hebben ontvangen.<br>Transactiekosten via uitbetaling? Factuur is betaald.<br>Zelf betalen via overschrijving? Geen actie of betaal indien nog niet gebeurd.<\/p>\n\n\n\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover alignfull is-light wp-block-cover--support\"><img loading=\"lazy\" decoding=\"async\" width=\"1533\" height=\"927\" class=\"wp-block-cover__image-background wp-image-13544\" alt=\"\" src=\"https:\/\/www.axeptabnpparibas.be\/wp-content\/uploads\/2022\/12\/support-page-background.jpg\" style=\"object-position:39% 43%\" data-object-fit=\"cover\" data-object-position=\"39% 43%\" srcset=\"\/wp-content\/uploads\/2022\/12\/support-page-background.jpg 1533w, \/wp-content\/uploads\/2022\/12\/support-page-background-300x181.jpg 300w, \/wp-content\/uploads\/2022\/12\/support-page-background-1024x619.jpg 1024w, \/wp-content\/uploads\/2022\/12\/support-page-background-768x464.jpg 768w, \/wp-content\/uploads\/2022\/12\/support-page-background-58x35.jpg 58w, \/wp-content\/uploads\/2022\/12\/support-page-background-475x287.jpg 475w\" sizes=\"auto, (max-width: 1533px) 100vw, 1533px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-bnp-color has-text-color\">Hoe kunnen we jou helpen?<\/h1>\n\n\n\n<p class=\"has-text-align-center has-text-color\" style=\"color:#eaeaea\">Op deze ondersteuningspagina vind je alle info en documenten die je zullen helpen om kaartbetalingen te aanvaarden.<\/p>\n\n\n<div class=\"betterdocs-live-search\">\n\t\n\t<form class=\"betterdocs-searchform betterdocs-advance-searchform\">\n\t\t<div class=\"betterdocs-searchform-input-wrap\">\n\t\t\t<svg class=\"docs-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38px\" viewBox=\"0 0 50 50\" version=\"1.1\">\n\t\t\t\t<g id=\"surface1\">\n\t\t\t\t\t<path d=\"M 21 3 C 11.601563 3 4 10.601563 4 20 C 4 29.398438 11.601563 37 21 37 C 24.355469 37 27.460938 36.015625 30.09375 34.34375 L 42.375 46.625 L 46.625 42.375 L 34.5 30.28125 C 36.679688 27.421875 38 23.878906 38 20 C 38 10.601563 30.398438 3 21 3 Z M 21 7 C 28.199219 7 34 12.800781 34 20 C 34 27.199219 28.199219 33 21 33 C 13.800781 33 8 27.199219 8 20 C 8 12.800781 13.800781 7 21 7 Z \"><\/path>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<input type=\"text\" class=\"betterdocs-search-field\" name=\"s\" aria-label=\"Zoek invoer\" placeholder=\"Zoeken\" autocomplete=\"off\" value=\"\">\n\t\t\t<svg class=\"docs-search-loader\" width=\"38\" height=\"38\" viewBox=\"0 0 38 38\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke=\"#444b54\">\n\t\t\t\t<g fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<g transform=\"translate(1 1)\" stroke-width=\"2\">\n\t\t\t\t\t\t<circle stroke-opacity=\".5\" cx=\"18\" cy=\"18\" r=\"18\" \/>\n\t\t\t\t\t\t<path d=\"M36 18c0-9.94-8.06-18-18-18\">\n\t\t\t\t\t\t\t<animateTransform attributeName=\"transform\" type=\"rotate\" from=\"0 18 18\" to=\"360 18 18\" dur=\"1s\" repeatCount=\"indefinite\" \/>\n\t\t\t\t\t\t<\/path>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t\t<svg class=\"docs-search-close\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"38px\" viewBox=\"0 0 128 128\">\n\t\t\t\t<path fill=\"#fff\" d=\"M64 14A50 50 0 1 0 64 114A50 50 0 1 0 64 14Z\" transform=\"rotate(-45.001 64 64.001)\"><\/path>\n\t\t\t\t<path class=\"close-border\" d=\"M64,117c-14.2,0-27.5-5.5-37.5-15.5c-20.7-20.7-20.7-54.3,0-75C36.5,16.5,49.8,11,64,11c14.2,0,27.5,5.5,37.5,15.5c10,10,15.5,23.3,15.5,37.5s-5.5,27.5-15.5,37.5C91.5,111.5,78.2,117,64,117z M64,17c-12.6,0-24.4,4.9-33.2,13.8c-18.3,18.3-18.3,48.1,0,66.5C39.6,106.1,51.4,111,64,111c12.6,0,24.4-4.9,33.2-13.8S111,76.6,111,64s-4.9-24.4-13.8-33.2S76.6,17,64,17z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M53.4,77.6c-0.8,0-1.5-0.3-2.1-0.9c-1.2-1.2-1.2-3.1,0-4.2l21.2-21.2c1.2-1.2,3.1-1.2,4.2,0c1.2,1.2,1.2,3.1,0,4.2L55.5,76.7C54.9,77.3,54.2,77.6,53.4,77.6z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M74.6,77.6c-0.8,0-1.5-0.3-2.1-0.9L51.3,55.5c-1.2-1.2-1.2-3.1,0-4.2c1.2-1.2,3.1-1.2,4.2,0l21.2,21.2c1.2,1.2,1.2,3.1,0,4.2C76.1,77.3,75.4,77.6,74.6,77.6z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" value=\"Search\" aria-label=\"Search Submit\" class=\"betterdocs-search-submit\" \/>\n\t<\/form>\n\n\t<\/div>\n\n<\/div><\/div>\n\n\n\n<div\n\tclass=\"betterdocs-category-grid-wrapper betterdocs-blocks-grid betterdocs-blocks betterdocs-categorygrid-b6un91t\">\n\t<div\n\t\tclass=\"betterdocs-category-grid-inner-wrapper layout-flex layout-1 grid betterdocs-column-3 betterdocs-column-tablet-2 betterdocs-column-mobile-1\" data-column_desktop=\"3\" data-column_tab=\"2\" data-column_mobile=\"1\" data-column_space_desktop=\"10\" data-colomn_space_tab=\"10\" data-colomn_space_mobile=\"10\">\n\t\t\n<article\n\tdata-id=\"57\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"\/wp-content\/uploads\/2022\/11\/icon-1-150x150.png\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Betaalterminal<\/h2>\n<div data-count=\"7\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 7 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/betaalterminal\/hoe-installeer-ik-mijn-betaalterminal\/\"><span>Hoe installeer en gebruik ik mijn betaalterminal?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/betaalterminal\/hoe-bestel-ik-accessoires\/\"><span>Hoe bestel ik accessoires?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/betaalterminal\/hoe-vind-ik-mijn-terminal-id-tid\/\"><span>Hoe vind ik mijn terminal ID (TID)?<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.axeptabnpparibas.be\/nl\/docs-category\/betaalterminal\/\">\n\tRead more<\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n\tdata-id=\"59\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"\/wp-content\/uploads\/2022\/11\/icon-2-150x150.png\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Transacties<\/h2>\n<div data-count=\"6\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 6 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/transacties\/wanneer-worden-betalingen-die-ik-ontvang-op-mijn-rekening-gestort\/\"><span>Wanneer worden betalingen die ik ontvang op mijn rekening gestort?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/transacties\/hoe-zie-ik-een-rapportage-van-mijn-transacties\/\"><span>Hoe zie ik een rapportage van mijn transacties?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/transacties\/wanneer-en-hoe-worden-de-transactiekosten-in-rekening-gebracht\/\"><span>Wanneer en hoe worden de transactiekosten in rekening gebracht?<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.axeptabnpparibas.be\/nl\/docs-category\/transacties\/\">\n\tRead more<\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n\tdata-id=\"61\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"\/wp-content\/uploads\/2022\/11\/icon-3-150x150.png\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Overige<\/h2>\n<div data-count=\"7\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 7 \t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/overige\/hoe-kan-ik-contact-opnemen-met-axepta-bnp-paribas\/\"><span>Hoe kan ik contact opnemen met Axepta BNP Paribas?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/overige\/hoe-kan-ik-de-facturen-van-axepta-bnp-paribas-raadplegen\/\"><span>Hoe ontvang je je e-factuur van Axepta BNP Paribas via Peppol?<\/span> <\/a><\/li><li><i class=\"far fa-file-alt\"><\/i><a href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/overige\/algemene-voorwaarden-betaalterminals\/\"><span>Algemene Voorwaarden: Aankoop \/ Huur van Terminals voor Kaartbetalingen<\/span> <\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/www.axeptabnpparibas.be\/nl\/docs-category\/overige\/\">\n\tRead more<\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\t<\/div>\n\t\t<div class=\"clearfix\"><\/div>\n\t<\/div>\n\n\n\n<div class=\"wp-block-group axepta-support-contact\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1023\" src=\"https:\/\/www.axeptabnpparibas.be\/wp-content\/uploads\/2020\/12\/financiele-flow1.png\" alt=\"\" class=\"wp-image-3800\" srcset=\"\/wp-content\/uploads\/2020\/12\/financiele-flow1.png 1024w, \/wp-content\/uploads\/2020\/12\/financiele-flow1-300x300.png 300w, \/wp-content\/uploads\/2020\/12\/financiele-flow1-150x150.png 150w, \/wp-content\/uploads\/2020\/12\/financiele-flow1-768x767.png 768w, \/wp-content\/uploads\/2020\/12\/financiele-flow1-35x35.png 35w, \/wp-content\/uploads\/2020\/12\/financiele-flow1-475x475.png 475w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h4 class=\"wp-block-heading has-medium-font-size\">Technische of administratieve vraag<\/h4>\n\n\n\n<p>Bel ons op +32 (0)2 828 06 06<br>of stuur een e-mail naar support@axepta.be<\/p>\n\n\n\n<p>Maandag &#8211; vrijdag: 8u &#8211; 22u<br>Zaterdag: 9u &#8211; 18u<br>Zondag en feestdagen: 10u &#8211; 16u<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mb-0 is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.axeptabnpparibas.be\/wp-content\/uploads\/2020\/12\/image_1.png\" alt=\"\" class=\"wp-image-3803\" srcset=\"\/wp-content\/uploads\/2020\/12\/image_1.png 800w, \/wp-content\/uploads\/2020\/12\/image_1-300x300.png 300w, \/wp-content\/uploads\/2020\/12\/image_1-150x150.png 150w, \/wp-content\/uploads\/2020\/12\/image_1-768x768.png 768w, \/wp-content\/uploads\/2020\/12\/image_1-35x35.png 35w, \/wp-content\/uploads\/2020\/12\/image_1-475x475.png 475w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h4 class=\"wp-block-heading has-medium-font-size\">Extra terminal of nieuw contract<\/h4>\n\n\n\n<p>Bel ons op +32 (0)800 94 044<br>of stuur een e-mail naar sales@axepta.be<\/p>\n\n\n\n<p>Maandag &#8211; vrijdag : 9u &#8211; 17u<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Verwarring rond facturen van 1 april: door een technisch probleem via Peppol kan je een PDF in het Fins of een foutieve betaalstatus hebben ontvangen.&nbsp;Transactiekosten via uitbetaling? Factuur is betaald.&nbsp;Zelf betalen via overschrijving? Geen actie of betaal indien nog niet gebeurd. Technische of administratieve vraag Bel ons op +32 (0)2 828 06 06&nbsp;of stuur een [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13362","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hoe kunnen we jou helpen? - Axepta BNP Paribas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.axeptabnpparibas.be\/nl\/support\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hoe kunnen we jou helpen? - Axepta BNP Paribas\" \/>\n<meta property=\"og:description\" content=\"Verwarring rond facturen van 1 april: door een technisch probleem via Peppol kan je een PDF in het Fins of een foutieve betaalstatus hebben ontvangen.&nbsp;Transactiekosten via uitbetaling? 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