{"id":18057,"date":"2023-12-15T13:48:34","date_gmt":"2023-12-15T12:48:34","guid":{"rendered":"https:\/\/www.axepta.be\/?p=18057"},"modified":"2024-02-23T20:53:22","modified_gmt":"2024-02-23T19:53:22","slug":"la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids","status":"publish","type":"post","link":"https:\/\/www.axeptabnpparibas.be\/fr\/blog\/2023\/12\/15\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\/","title":{"rendered":"La satisfaction des clients \u00e0 la loupe : l&rsquo;exp\u00e9rience de Viva Kids\u00a0"},"content":{"rendered":"\n<p>Au cours de nos op\u00e9rations quotidiennes habituelles, o\u00f9 chaque interaction compte, de petits gestes de service client exceptionnel peuvent avoir un impact significatif. R\u00e9cemment, notre client <strong>Viva Kids<\/strong> a rencontr\u00e9 un probl\u00e8me mineur avec le terminal de paiement, transformant ce qui aurait pu \u00eatre un appel de service client routinier en <strong>une exp\u00e9rience positivement inattendue<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Selon Viva Kids, le moment marquant a \u00e9t\u00e9 la voix amicale \u00e0 l&rsquo;autre bout de la ligne. En leurs termes, \u00ab\u00a0J&rsquo;ai eu <strong>un homme tr\u00e8s sympathique<\/strong> au t\u00e9l\u00e9phone &#8211; une belle surprise car les appels de service client sont g\u00e9n\u00e9ralement tr\u00e8s courts.\u00a0\u00bb <strong>L&rsquo;assistance chaleureuse et utile<\/strong> a laiss\u00e9 une impression durable, le client notant : \u00ab\u00a0J&rsquo;ai eu le sentiment que ce repr\u00e9sentant du service client se souciait vraiment et le support que j&rsquo;ai re\u00e7u a <strong>d\u00e9pass\u00e9 mes attentes<\/strong>.\u00a0\u00bb <\/p>\n\n\n\n<p>Cette interaction positive s&rsquo;est \u00e9tendue au-del\u00e0 de l&rsquo;appel, Selon le propri\u00e9taire de Viva Kids, l&rsquo;expert s&rsquo;assurait que <strong>le probl\u00e8me \u00e9tait enti\u00e8rement r\u00e9solu<\/strong> et faisait m\u00eame <strong>un suivi ult\u00e9rieur<\/strong> pour v\u00e9rifier si tout allait bien.&nbsp;<\/p>\n\n\n\n<p>Cette histoire refl\u00e8te notre engagement chez Axepta BNP Paribas \u00e0 fournir <strong>un service personnalis\u00e9 et utile<\/strong>. C&rsquo;est un exemple simple mais significatif de notre volont\u00e9 de faire en sorte que <strong>chaque interaction compte<\/strong>. Pour encore plus de moments de satisfaction client et l\u2019engagement continu vers un service exceptionnel.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group axepta-cta-subscribe has-black-bnp-color has-text-color has-background has-link-color wp-elements-b60d4060c4ec8c554c0fe19d66747fa8\" style=\"background-color:#00915a26\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Besoin d&rsquo;une solution de paiement ?<\/h3>\n\n\n\n<p>Laissez-nous vous coordonn\u00e9es et nous vous recontacterons rapidement pour vous conseiller et vous proposer l&rsquo;offre la plus adapt\u00e9e \u00e0 votre entreprise !<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.axeptabnpparibas.be\/fr\/devenir-client\/\">Demander une offre<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Au cours de nos op\u00e9rations quotidiennes habituelles, o\u00f9 chaque interaction compte, de petits gestes de service client exceptionnel peuvent avoir un impact significatif. R\u00e9cemment, notre client Viva Kids a rencontr\u00e9 un probl\u00e8me mineur avec le terminal de paiement, transformant ce qui aurait pu \u00eatre un appel de service client routinier en une exp\u00e9rience positivement inattendue.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":18047,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[50],"tags":[],"class_list":["post-18057","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-temoignages"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La satisfaction des clients \u00e0 la loupe : l&#039;exp\u00e9rience de Viva Kids\u00a0 - Axepta BNP Paribas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.axeptabnpparibas.be\/fr\/blog\/2023\/12\/15\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La satisfaction des clients \u00e0 la loupe : l&#039;exp\u00e9rience de Viva Kids\u00a0 - Axepta BNP Paribas\" \/>\n<meta property=\"og:description\" content=\"Au cours de nos op\u00e9rations quotidiennes habituelles, o\u00f9 chaque interaction compte, de petits gestes de service client exceptionnel peuvent avoir un impact significatif. R\u00e9cemment, notre client Viva Kids a rencontr\u00e9 un probl\u00e8me mineur avec le terminal de paiement, transformant ce qui aurait pu \u00eatre un appel de service client routinier en une exp\u00e9rience positivement inattendue.&nbsp; [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.axeptabnpparibas.be\/fr\/blog\/2023\/12\/15\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\/\" \/>\n<meta property=\"og:site_name\" content=\"Axepta BNP Paribas\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-15T12:48:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-23T19:53:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.axeptabnpparibas.be\/wp-content\/uploads\/2023\/12\/379978298_299248522724829_3971349974890266690_n-e1702636481937.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1440\" \/>\n\t<meta property=\"og:image:height\" content=\"1800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Axepta BNP Paribas\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Axepta BNP Paribas\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.axeptabnpparibas.be\\\/fr\\\/blog\\\/2023\\\/12\\\/15\\\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.axeptabnpparibas.be\\\/fr\\\/blog\\\/2023\\\/12\\\/15\\\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\\\/\"},\"author\":{\"name\":\"Axepta BNP Paribas\",\"@id\":\"https:\\\/\\\/www.axeptabnpparibas.be\\\/#\\\/schema\\\/person\\\/f87f67bde14453acad1cf8b10ea7adda\"},\"headline\":\"La satisfaction des clients \u00e0 la loupe : l&rsquo;exp\u00e9rience de Viva Kids\u00a0\",\"datePublished\":\"2023-12-15T12:48:34+00:00\",\"dateModified\":\"2024-02-23T19:53:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.axeptabnpparibas.be\\\/fr\\\/blog\\\/2023\\\/12\\\/15\\\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\\\/\"},\"wordCount\":291,\"publisher\":{\"@id\":\"https:\\\/\\\/www.axeptabnpparibas.be\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.axeptabnpparibas.be\\\/fr\\\/blog\\\/2023\\\/12\\\/15\\\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\\\/#primaryimage\"},\"thumbnailUrl\":\"\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/379978298_299248522724829_3971349974890266690_n-e1702636481937.jpg\",\"articleSection\":[\"T\u00e9moignages\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.axeptabnpparibas.be\\\/fr\\\/blog\\\/2023\\\/12\\\/15\\\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\\\/\",\"url\":\"https:\\\/\\\/www.axeptabnpparibas.be\\\/fr\\\/blog\\\/2023\\\/12\\\/15\\\/la-satisfaction-des-clients-a-la-loupe-lexperience-de-viva-kids\\\/\",\"name\":\"La satisfaction des clients \u00e0 la loupe : l'exp\u00e9rience de Viva Kids\u00a0 - 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